Contact us
Last updated: 28 September 2026
Questions about your account, a payment, a refund or someone's behaviour? Reach us here.
Support
- Email: [support email, to be added by the owner]
- Phone: [support phone, to be added by the owner] (Monday–Saturday, 10 am–6 pm IST)
- Address: [registered business address, to be added by the owner]
Grievance Officer
- Under the Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
- Name: [Grievance Officer name, to be added by the owner]
- Email: [grievance email, to be added by the owner]
- We acknowledge complaints within 24 hours and resolve them within 15 days.
Reporting someone
- The fastest way is in the app: open the chat or their profile card, then Report. It's free and doesn't need a Pass.
- Reports go to our moderators with the reported message only. We may suspend chat for accounts that break our Terms.
Payments
- For a payment question, include your registered email and the payment ID (it starts with "pay_"). Never send us your card number, UPI PIN or OTP.
